SAFE PLAY
Safe & Responsible Play

Play Smart. Stay in Control.
Enjoy gbajeee Responsibly.

gbajeee is committed to providing a safe, fair, and enjoyable gambling environment for all players across Bangladesh. Our responsible gaming programme gives you full control over your play — including deposit limits, time-out periods, self-exclusion tools, and direct access to support whenever you need it. For players aged 18 and above only.

18+ Only Self-Exclusion Available Deposit Limits Time-Out Options 24/7 Support

Player Protection First

Every feature on gbajeee is designed with player safety as the top priority. Our responsible gaming tools are built directly into your account dashboard — no third-party apps needed.

Spending Controls

Set daily, weekly, or monthly deposit and loss limits on your gbajeee account. Once set, limits take effect immediately and can only be increased after a 24-hour cooling-off period.

Flexible Time-Out

Need a short break? Activate a time-out period of 24 hours, 1 week, or 1 month. During a time-out, your account is temporarily suspended and no marketing communications are sent to you.

Self-Exclusion

For players who need a longer break, gbajeee offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is applied immediately and cannot be reversed early.

Strict Age Verification

gbajeee verifies the age of every player during the KYC process. We use identity document checks to confirm that no player under 18 years of age is able to deposit or play real-money games.

Dedicated Support Team

Our responsible gaming support team is available 24 hours a day, 7 days a week — including Bangladesh public holidays. Reach us at support@gbajeee with any concern about your gambling behaviour.

Section 1

Our Commitment to Safe Play

At gbajeee, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should always be an enjoyable, recreational activity, and we are committed to making sure it stays that way for every player on our platform across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Our responsible gaming programme is built on four pillars: prevention, education, intervention, and support. We invest continuously in tools and systems that help players stay in control of their gambling, detect early signs of problem gambling, and access help quickly and without stigma when they need it.

gbajeee trains all customer-facing staff to recognise indicators of problem gambling and to respond with empathy and practical guidance. Every player who contacts our support team with a gambling-related concern is handled by a trained team member — not an automated bot — who can activate protective tools on your account immediately.

Our Promise: gbajeee will never contact a player with promotional marketing once that player has activated a time-out, entered self-exclusion, or requested to be placed on our responsible gaming register. We take these requests seriously and act on them immediately.

We also recognise that gambling responsibly means understanding the odds. All games on gbajeee operate under independently verified random number generators (RNGs), and the house edge for every game category is disclosed in our game information panels. Informed players make better decisions, and we are committed to transparency in everything we do.

Section 2

Age Restriction & Verification

gbajeee is strictly an 18+ platform. We do not permit any person under the age of 18 to register an account, make a deposit, or play any real-money game on our platform. This rule applies without exception to all players in Bangladesh and is enforced through a rigorous Know Your Customer (KYC) verification process.

18+ Only: If you are under 18 years of age, you must not use gbajeee. Attempting to create an account while under 18 is a violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any deposited funds.

How We Verify Age

  • During registration, every player is required to provide their date of birth and confirm that they are 18 years of age or older.
  • Before a player can make their first withdrawal — and in many cases before a first deposit is processed — gbajeee requires submission of a valid government-issued photo ID such as a Bangladesh National Identity Card, passport, or driving licence.
  • Our KYC team manually reviews all submitted documents. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending clarification.
  • Accounts found to belong to players under 18 will be permanently closed and all funds returned to the original payment source (bKash, Nagad, Rocket, Upay, or card), minus any bonus amounts credited.

Protecting Young People

If you share a device or household with someone who is under 18, we strongly recommend activating parental controls on your device and logging out of your gbajeee account after every session. Never share your account login credentials with anyone, and never allow a minor to use your account. If you suspect that a minor has accessed a gbajeee account, contact our support team at support@gbajeee immediately.

Section 3

Deposit & Loss Limits

One of the most effective ways to keep gambling within a healthy budget is to set clear spending limits before you start playing. gbajeee provides a comprehensive suite of financial control tools that allow every player to cap how much they deposit and how much they can lose over any given time period.

Daily Deposit Limit

Set a maximum amount you can deposit within any rolling 24-hour period. Once the limit is reached, no further deposits are accepted until the period resets.

Instant Effect

Weekly Deposit Limit

Control your spending over a 7-day rolling window. Ideal for players who prefer to budget on a weekly basis rather than tracking day-by-day.

Instant Effect

Monthly Deposit Limit

Set a firm monthly ceiling on your total deposits at gbajeee. This limit is particularly useful for players who receive a fixed monthly income.

Instant Effect

Loss Limit

Set a cap on the net amount you can lose over a daily, weekly, or monthly period. When the loss limit is reached, your account is temporarily locked for further wagering.

Instant Effect
Limit Reduction vs. Increase: Reducing a limit takes effect immediately. Increasing a limit — or removing one — is subject to a mandatory 24-hour cooling-off period before the change is applied. This delay is intentional: it gives you time to reconsider decisions made in the heat of the moment.

To set or adjust your deposit and loss limits, log in to your gbajeee account, navigate to Account Settings > Responsible Gaming, and select the limit type you wish to configure. You can also contact our support team at support@gbajeee to have limits applied directly by a support agent.

Section 4

Time-Out & Cool-Off Periods

Sometimes all a player needs is a short break to reset and regain perspective. gbajeee's time-out feature allows you to temporarily suspend your account for a defined period without going through the full self-exclusion process. During a time-out, you cannot log in, deposit, or place bets on any game or sports market on gbajeee.

Available Time-Out Periods

  • 24-Hour Time-Out: A one-day break, ideal if you feel you have been playing too long in a single session or have had a frustrating run of results.
  • 7-Day Time-Out: A one-week break, suitable for players who want a short reset without committing to a longer exclusion period.
  • 30-Day Time-Out: A one-month cool-off period, recommended for players who feel their gambling habits are beginning to affect their daily routine or finances.

What Happens During a Time-Out?

  • Your gbajeee account is locked and cannot be accessed for the duration of the time-out period.
  • Any pending bets placed before the time-out was activated will be settled normally according to their results.
  • Your account balance is preserved and will be available to you when the time-out expires.
  • All marketing and promotional communications are paused for the duration of the time-out.
  • A time-out cannot be cancelled early by the player. If you need a longer break, you can request an extension to your time-out period or activate self-exclusion.
How to Activate: Log in to your gbajeee account and go to Account Settings > Responsible Gaming > Time-Out. Select your preferred duration and confirm. The time-out takes effect within minutes of confirmation. You can also request a time-out by emailing support@gbajeee.

Section 5

Self-Exclusion Programme

Self-exclusion is the most robust responsible gaming tool available on gbajeee. It is designed for players who believe that their gambling has become problematic and who want to permanently or substantially restrict their access to the platform. Self-exclusion is a serious step, and we treat every self-exclusion request with the highest priority.

6-Month Exclusion

Account suspended for six months. During this period you cannot log in, deposit, or wager on any gbajeee product.

Non-Reversible

1-Year Exclusion

A full twelve-month suspension. Recommended for players who feel they need substantial time away to address their relationship with gambling.

Non-Reversible

3-Year Exclusion

A three-year suspension for players seeking an extended period of distance from online gambling across the gbajeee platform.

Non-Reversible

Permanent Exclusion

Permanent closure of your gbajeee account. This action cannot be undone. Recommended for players with a diagnosed gambling disorder.

Permanent

What Self-Exclusion Covers

  • Your account is immediately suspended upon activation of self-exclusion. You will not be able to log in or access any feature of the gbajeee platform.
  • All pending promotional bonuses and free bet offers are cancelled and removed from your account.
  • gbajeee will make every reasonable effort to prevent you from creating a new account during your self-exclusion period. Any new account opened under the same identity during an active exclusion will be closed immediately.
  • Your available account balance at the time of self-exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or Upay). Please allow 3–5 business days for this to be processed.
  • All marketing communications — including email, SMS, and push notifications — are permanently halted.
Self-Exclusion Cannot Be Reversed Early: Once you activate self-exclusion, it cannot be undone for the duration of the chosen period. Requests to reverse or shorten a self-exclusion period will not be processed until the original exclusion period has fully elapsed. This policy exists to protect you.

To activate self-exclusion, contact our support team directly at support@gbajeee with the subject line "Self-Exclusion Request". Include your registered email address, username, and your chosen exclusion duration. Our team will process your request within 24 hours and confirm activation by email.

Section 6

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. gbajeee encourages all players to be honest with themselves about their gambling habits. The following warning signs may indicate that gambling has moved beyond healthy recreation and is beginning to cause harm.

Financial Warning Signs

  • Spending more money on gambling than you can comfortably afford to lose
  • Borrowing money from family, friends, or financial institutions to fund gambling
  • Using money set aside for rent, food, utilities, or other essential expenses to deposit
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost
  • Hiding gambling losses or financial problems from people close to you

Behavioural & Emotional Signs

  • Feeling anxious, irritable, or restless when you are not gambling
  • Spending increasing amounts of time thinking about gambling, even when doing other things
  • Neglecting work, family, or social responsibilities because of time spent gambling
  • Repeatedly trying to cut down or stop gambling without success
  • Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties
You Are Not Alone: Problem gambling affects people from every background and walk of life. Recognising the signs is the first and most important step toward regaining control. g bajeee.com's support team is here to help you take that step — without judgment and with complete confidentiality.

Section 7

Self-Assessment Checklist

Answer the following questions honestly to get a clearer picture of your current relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or activate one of our responsible gaming tools.

1 Have you ever gambled with money that was needed for essential expenses such as rent, food, or utilities?
2 Do you find yourself thinking about gambling frequently during the day, even when you are doing something unrelated?
3 Have you ever tried to win back money you lost by gambling more — commonly known as chasing losses?
4 Have you borrowed money or sold possessions in order to fund your gambling activities?
5 Have friends, family members, or colleagues ever expressed concern about how much time or money you spend gambling?
6 Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
7 Have you ever lied to someone close to you about the amount you have gambled or the amount you have lost?
8 Has gambling ever caused problems with your work, studies, or personal relationships?
9 Do you gamble to escape from stress, personal problems, feelings of loneliness, or low mood?
10 Have you ever felt that you needed to gamble with larger and larger amounts of money to feel the same level of excitement?
What Your Answers Mean: If you answered "yes" to 1–2 questions, your gambling may still be recreational, but it is worth keeping a closer eye on your habits. If you answered "yes" to 3–5 questions, consider setting deposit limits or a time-out period as a precaution. If you answered "yes" to 6 or more questions, we strongly recommend contacting our responsible gaming team or activating self-exclusion, and seeking support from a professional counsellor.

Section 8

Getting Help & Support

If you believe that gambling is having a negative impact on your life or the lives of people around you, please do not hesitate to reach out. There is no shame in asking for help — it is a sign of strength and self-awareness. gbajeee's responsible gaming team is here to listen, to assist with activating protective tools on your account, and to point you toward further professional resources.

Our support team is available around the clock, every day of the year, including during Eid, Durga Puja, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). You will never be put on hold when contacting us about a responsible gaming concern — these enquiries are treated with the highest urgency.

What Our Support Team Can Do for You

  • Activate deposit limits, loss limits, or time-out periods on your account immediately
  • Process a self-exclusion request and confirm closure of your account
  • Provide a full history of your gambling activity on gbajeee upon request
  • Advise you on available professional counselling resources and support organisations
  • Answer any questions you have about your account, your balance, or your withdrawal options following a self-exclusion

Contact Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Reach us by email and we will respond within one hour for all responsible gaming enquiries.

support@gbajeee

Please include your registered username and a brief description of your concern. All communications are kept strictly confidential.

A Note on Professional Help: If you feel that your gambling has become a serious problem, we encourage you to seek support from a qualified mental health professional or addiction counsellor in addition to using the tools available on gbajeee. Professional guidance can make a significant difference in recovery and long-term wellbeing.

gbajeee is committed to playing a supportive role in the broader responsible gaming ecosystem in Bangladesh. We believe that an informed, empowered player is the best protection against problem gambling, and we will continue to invest in education, tools, and support to uphold that belief.

Remember: gambling at gbajeee is meant to be entertaining. If it ever stops feeling that way, that is your signal to pause, use our tools, and reach out. We are here for you — not just as a gaming platform, but as a responsible operator that genuinely cares about your wellbeing. For adults aged 18 and above only.

Ready to Play — Safely and Responsibly?

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