Privacy Policy for gbajeee

gbajeee collects personal information through several channels: directly from you when you register, deposit, or contact support; automatically through your use of the platform; and in limited cases from third-party sources such as payment providers and identity verification services. The following table summarises the categories of personal data we collect and the purpose for which each category is collected.

Special Category Data

gbajeee does not intentionally collect any special category personal data, including health data, biometric data, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation. If such data is inadvertently disclosed by a player during a support interaction or KYC submission, it will not be processed for any purpose beyond resolving the immediate query and will be securely deleted as soon as practicable.

Minors' Data

gbajeee does not knowingly collect personal data from any individual under the age of 18. If we become aware that personal data belonging to a person under 18 has been collected, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on gbajeee, please contact us at support@gbajeee immediately.

gbajeee processes personal data only where there is a lawful basis for doing so. The primary lawful bases we rely on are: performance of a contract (processing necessary to provide you with the services you have requested), compliance with a legal obligation (processing required by applicable law), and legitimate interests (processing that is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms).

We use your personal data for the following purposes:

• Account management: Creating and maintaining your gbajeee player account, authenticating your identity at login, and managing account settings and preferences.
• Service delivery: Processing deposits and withdrawals, settling bets, crediting winnings, and granting access to games and live sports markets including BPL, IPL, and T20 World Cup events.
• Identity and age verification: Conducting KYC checks to confirm that you are who you say you are and that you are at least 18 years of age, as required by our responsible gaming commitments.
• Fraud prevention and security: Monitoring account activity for signs of fraud, money laundering, bonus abuse, multi-accounting, or other prohibited conduct as defined in our Terms & Conditions. This monitoring is conducted using automated systems and may involve human review.
• Customer support: Responding to support requests, resolving disputes, and investigating complaints submitted by players via email or live chat.
• Responsible gaming: Monitoring player behaviour for indicators of problem gambling and, where appropriate, triggering responsible gaming interventions such as deposit limit suggestions, session time reminders, or referrals to the self-exclusion programme.
• Legal and regulatory compliance: Retaining records of transactions, communications, and player activity as required by applicable anti-money laundering laws and other legal obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with gbajeee and to improve the platform's design, game selection, and user experience.
• Marketing communications: Sending promotional emails and SMS messages about gbajeee bonuses, cricket betting offers, and seasonal promotions — but only where you have opted in to receive such communications. See Section 7 for full details.

gbajeee does not sell or rent your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, gbajeee shares necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment processors. These providers receive only the data required to complete the specific transaction and are prohibited from using your data for any other purpose.

Identity Verification Services

Where KYC verification is conducted using a third-party identity verification service, your identity documents and verification data will be shared with that service provider. All identity verification partners engaged by gbajeee are contractually required to maintain the security and confidentiality of your data.

Game Providers

When you play games supplied by third-party providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Jili Games, Spribe, and Ezugi — a player identifier and session token are passed to the game provider's servers to enable game functionality. Full personal data such as your name, address, or payment details are not shared with game providers in the normal course of game play. Game providers operate under their own data processing agreements with gbajeee.

Legal and Regulatory Authorities

gbajeee will disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by law, court order, or formal legal process. We will not notify you of such a disclosure where doing so would be prohibited by law or would prejudice an investigation.

Business Transfers

In the event that gbajeee undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms before your data is subject to a different privacy policy.

gbajeee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our services. This section explains what cookies we use and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, preferred language, and account settings — so that you do not need to re-enter them on your next visit. Cookies do not give gbajeee access to your device or any data beyond what is stored in the cookie itself.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the gbajeee platform to function correctly. They enable core features such as account login authentication, session management, and security token validation. You cannot opt out of strictly necessary cookies while continuing to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred sports market, game category, and display settings — so that you do not need to reconfigure them on each visit. Disabling functional cookies may result in a reduced experience.
• Analytics Cookies: gbajeee uses analytics tools to collect aggregated, anonymised data about how players navigate the platform, which games are most popular, and where users drop off during registration. This data helps us improve the platform. Analytics cookies do not identify you personally.
• Security Cookies: These cookies support our fraud detection and account security systems. They help us identify suspicious login attempts, detect unusual patterns of activity, and protect your account from unauthorised access.

Managing Your Cookie Preferences

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that blocking strictly necessary cookies will prevent you from logging in to your gbajeee account. For instructions on managing cookies in your specific browser, consult your browser's official help documentation.

gbajeee does not use third-party advertising cookies or cross-site tracking technologies that follow you across the internet to build advertising profiles.

gbajeee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Security Measures

• All data transmitted between your device and gbajeee's servers is encrypted using 256-bit SSL/TLS encryption.
• Player account passwords are stored using industry-standard one-way hashing algorithms. gbajeee staff cannot view your password in plain text.
• Access to personal data within gbajeee is restricted to staff members who require it to perform their job functions. Access is controlled through role-based permissions and audit logging.
• Our servers and databases are hosted in secure data centre environments with physical access controls, intrusion detection systems, and regular security patching.
• gbajeee conducts regular internal security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.

Data Retention Periods

gbajeee retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with gbajeee.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years from the date of account closure or the date the document was submitted, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication, to support ongoing dispute resolution and quality assurance.
• Marketing data (opted-in players): Retained until you withdraw your consent or request deletion, plus 1 year to confirm compliance with opt-out requests.
• Closed account data: Following account closure, data is archived for the applicable legal retention period and then securely deleted or anonymised.

As a gbajeee player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at support@gbajeee. We will respond to all data rights requests within 30 days of receipt.

gbajeee will not charge a fee for processing data rights requests in standard circumstances. If a request is manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.

gbajeee may send you promotional communications about bonuses, new game releases, cricket and sports betting offers, and seasonal promotions such as Eid and Pohela Boishakh special events. We will only send you marketing communications where you have actively opted in to receive them.

• Marketing emails and SMS notifications are sent only to players who have provided explicit consent during registration or through their account communication preferences.
• You may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting support at support@gbajeee with a clear opt-out request.
• Opting out of marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC correspondence — which are necessary for the operation of your account.
• gbajeee does not share your contact details with third-party marketing companies. All promotional communications you receive are sent directly by gbajeee.
• Each marketing email sent by gbajeee includes an unsubscribe link at the bottom of the message. Clicking this link will immediately remove you from our marketing mailing list.

gbajeee reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Privacy Policy, we will notify registered players by email and by displaying a prominent notice on the gbajeee platform for a minimum of 14 days before the changes take effect.

The current version of this Privacy Policy is always available on this page. The effective date shown in the hero section above indicates when the most recent version came into force. Continued use of gbajeee after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data gbajeee holds about you, please contact our data support team using the following details:

• Email: support@gbajeee (plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a full response within 30 days of receipt.
• Support Hours: Available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Victory Day (16 December), Independence Day (26 March), and Eid holidays.

For urgent data security concerns — such as suspected unauthorised access to your account or a potential data breach affecting your personal information — please mark your email with the subject line "URGENT: Data Security" to ensure it is prioritised by our team.